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How can we help you?

Posted August 20th, 2020
customer service representatives

Foothill Transit can help you ride.

Sometimes?to go good places, you need?the right information at the right time. We’re here to help!

What can we do to help?

Help plan you trip
We can help you plan your trip. Which line?should you take? Where do you get on and off the bus, and how do you get to and from your bus stops? Will you take more than one bus??When should you get to your stop? We can tell you the best route to take?for fewer transfers or less walking.

Help find your bus
We can help you find your bus. Where is your bus right now? When will it arrive at your stop? How long would you have to wait for the next bus? Is it on detour?

Help you report a problem
We can help you report a problem or get a comment to the right person. Does something on board need servicing? Was your bus not where you expected it to be? Did you see something that the authorities should know about? Did your bus operator exceed your expectations? Do you want to recommend bus service in a certain area or at a certain time?

Help ease your ride
We can help make your ride safer, easier, and more enjoyable. What should you keep in mind when waiting for your bus or boarding? What are the expectations while on the bus? What do you do when you want to get off the bus?

Help you in 11 languages
We can help you in 11 different languages, and we also offer phone service for hearing-impaired and TDD/TTY users. (Dial 711 and ask to be connected to 800-743-3463.)

Where can you go for help?

If you’re on board your bus, your operator is the best and fastest way to get help with your ride or to report a problem on the bus.

One of the best ways to connect to help is to call 1-800-RIDE-INFO (743-3463). On the other end of the phone are our expert Customer Service Representatives. They can help you plan a trip, find your bus, or get your comment to the right person. and policies are available in English, Spanish, and Chinese in our Bus Book. Whenever we update our schedules, we offer the new Bus Book for free for the first month. It’s also always available for free to download from our online E Bus Book.

All this information and more is also available 24-7 on our website. Here you can see a map of our entire service area, find our Park & Rides, and view our holiday schedules. You can sign up to get a text or an email when your bus has service disruptions. You can find out what Foothill Transit does to provide service more sustainably. How big are we? What’s our history? How are we organized?

Is there anything else you need? Please let us know. We’re here to help!

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Categories: Commuters, Featured, Footnotes, How To

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